Returns, Refunds, Credit and Exchanges Policy
Inspect all product shipments and report any damages or shortages.
Inspect all cartons and note any damage or possible concealed damage on the freight bill prior to signing for receipt of or receiving the products. Should the product shipment be signed for and no notes are made indicating any possible or real damages, then the consignee of the product(s) becomes the legal owner of the merchandise and International Wire & Cable, the seller, can no longer file a damage claim with the freight carrier and therefore any damage(s) would be yours to claim with the freight carrier, should any be realized. Should product shipment damage(s) be noted on the freight bill, be certain the delivery driver signs the same receipt you do and you retain a copy of the signed documentation for your records. International Wire & Cable's responsibility with respect to shipments made by common carrier ends with the issues of the bill of lading.
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 15 days of your purchase. No credit will be issued without an RA #.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a RA#.
2. Ship your returned item to:
International Wire & Cable
Returns Department RA #
44035 Phoenix Dr
Sterling Heights, Mi 48314
3. Include in your package a signed letter stating the reason for your return and the original receipt with a copy of the RA email.
Some items can not be returned if they are opened. These include light bulbs, software, fuses, and some electrical connectors.
Merchandise that has been used, or altered will not be accepted for return or exchange.
All items are subject to a 25% restocking fee, this will be deducted from your credit. We also do not refund the original shipping and handling, or return shipping and handling that you paid on the order.
Only orders paid by credit cards are able to receive a refund, less shipping and Restocking fee, if received within 15 days of purchase. Any other return will receive store credit as appropriate.
If your item is unopened, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case. You will have to pay return shipping and cost of shipping the new item.
Should you receive damaged or faulty goods, please contact International Wire & Cable within 7 days of receipt and we will arrange, as appropriate and depending on availability, a goods exchange, credit or refund.